Privacy policy

Last updated: June 2026
Website: theheartofcare.co.uk
Data Controller: Amanda Waring

1. Introduction

This Privacy Policy explains, in a gentle and easy-to-understand way, how your personal information is collected, used, and cared for when you visit theheartofcare.co.uk.

Amanda is committed to creating a compassionate, respectful, and supportive online space. Any information you share is handled with kindness, confidentiality, and in alignment with UK GDPR, the Data Protection Act 2018, and Shopify’s data protection standards.

If anything here feels unclear or you’d like reassurance, you are always welcome to reach out.

2. What Information Is Collected

Amanda only collects the information that is genuinely needed to respond to enquiries, support bookings, and improve the website experience.

Information you choose to share

  • Your name

  • Your email address

  • Your phone number (if provided)

  • Any message or details you include when contacting Amanda

Information collected automatically (Shopify)

Because this website is powered by Shopify, certain information is collected automatically to help the site run smoothly:

  • Pages visited

  • Time spent on the site

  • General location (not your exact address)

  • Device type (mobile, tablet, desktop)

  • Browser type

  • IP address (used for security and fraud prevention)

This information is anonymous and helps Amanda understand what visitors find helpful.

3. How Your Information Is Used

Your information is used gently and respectfully for:

  • Responding to your enquiries

  • Sending information you’ve requested

  • Managing care-related enquiries or bookings

  • Improving the website and visitor experience

  • Keeping records required for legal or tax purposes

  • Ensuring website security and fraud prevention (Shopify)

Amanda does not use your information for aggressive marketing, and you will never be added to a mailing list without your clear consent.

4. Legal Basis for Processing

Under UK GDPR, Amanda processes personal data on the following lawful bases:

  • Consent - when you choose to contact her

  • Legitimate interests - to respond to enquiries and maintain the website

  • Legal obligation - for record-keeping and tax requirements

  • Performance of a contract - when managing care-related bookings or enquiries

5. Sharing Your Information

Your information is treated with care. It is not sold, and it is not shared with anyone unless absolutely necessary.

Information may be shared with:

  • Shopify - for secure website hosting and analytics

  • Trusted service providers (e.g., email services)

  • Professional advisers (e.g., accountants)

  • Legal authorities, only if required by law

All providers follow strict data protection standards.

6. Cookies & Website Tools

This website uses gentle, minimal cookies to help it function and to understand how visitors use the site.

A full explanation is available in the Cookie Policy, which includes:

  • What cookies are used

  • How long they last

  • How you can manage or turn them off

Shopify may also use cookies for security, analytics, and site performance.

7. How Long Your Information Is Kept

Your information is only kept for as long as it is genuinely needed:

  • Enquiry emails: up to 12 months

  • Care-related booking information: up to 6 years (legal requirement)

  • Website analytics: anonymised and stored for up to 26 months

After this, information is securely deleted.

8. Your Rights

You have gentle, empowering rights over your personal information, including:

  • Access - ask what information is held

  • Correction - update anything that’s not accurate

  • Deletion - ask for your information to be removed

  • Objection - ask for processing to stop

  • Withdrawal of consent - anytime, with no pressure

To use any of these rights, simply contact Amanda.

9. How Your Information Is Kept Safe

Amanda uses secure systems, trusted providers, and careful processes to protect your information from loss, misuse, or unauthorised access.

Shopify also provides strong security measures, including encryption, secure servers, and fraud-prevention tools.

Only those who genuinely need access to your information (such as Amanda or her support team) are able to see it.

10. Contact

If you have any questions, need reassurance, or want to exercise your rights, you can contact:

Email: welcome@theheartofcare.co.uk
Address: Becketts Tripp Hill, Fittleworth, West Sussex, RH20 1ER
Amanda is always happy to help and aims to respond with warmth and clarity.

11. Updates to This Policy

This policy may be updated occasionally to reflect new laws or improvements. The latest version will always be available on this page.