Shipping policy

Last updated: June 2026
Platform: Shopify
Store: theheartofcare.co.uk

1. Introduction

This Shipping Policy explains, in a gentle and easy-to-understand way, how orders are processed, packaged, and delivered from this Shopify store.

Amanda aims to create a warm, supportive experience for every customer. Your order is handled with care, intention, and respect from the moment it is placed.

2. Processing Times

All orders are prepared with attention and care.

  • Orders are usually processed within 2-4 working days.

  • During busy periods, processing may take slightly longer, but Amanda will always do her best to keep things flowing smoothly.

You will receive an email notification once your order has been dispatched.

3. Shipping Methods & Delivery Times

Delivery times depend on your location and the shipping method selected at checkout.

UK Deliveries

  • Standard delivery: 3-5 working days after dispatch

  • Express delivery (if available): 1-2 working days after dispatch

International Deliveries (if offered)

  • Europe: 5-10 working days

  • Rest of the world: 7-14 working days

Please note that delivery times are estimates and may vary due to postal delays, customs processing, or seasonal demand.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Your delivery address

  • The weight and size of your order

  • The shipping method selected

Any shipping promotions or free-shipping thresholds will be clearly displayed on the website.

5. Order Tracking

If tracking is available for your order:

  • You will receive a tracking link by email once your order has been dispatched

  • You can follow your parcel’s journey at any time

If tracking is not available, Amanda will still keep you updated and support you with any delivery questions.

6. Delivery Issues

If your order is delayed, missing, or arrives damaged, Amanda is here to help.

Please contact her within 7 days of the expected delivery date and include:

  • Your order number

  • A brief description of the issue

  • A photo if the item is damaged

Amanda will respond with warmth and clarity, and will work with you to resolve the issue.

7. Customs, Duties & Taxes (International Orders)

For international orders, customs fees or import taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Amanda recommends checking your local customs guidelines if you are unsure.

8. Incorrect Address

If an incorrect or incomplete address is provided at checkout, delivery may be delayed or unsuccessful.

If the parcel is returned to Amanda, she will contact you to arrange redelivery. Additional postage costs may apply.

9. Contact

If you have any questions, worries, or need reassurance about your delivery, you can contact:

Email: welcome@theheartofcare.co.uk
Address: Becketts Tripp Hill, Fittleworth, West Sussex, RH20 1ER

Amanda aims to respond with warmth, clarity, and care.

10. Updates to This Policy

This policy may be updated occasionally to reflect new laws or improvements. The latest version will always be available on this page.