Terms of service

Last updated: June 2026
Platform: Shopify
Store: theheartofcare.co.uk

1. Introduction

Welcome to this Shopify store. These Terms & Conditions explain, in a gentle and easy-to-understand way, how you may use the website, place orders, and interact with the services offered.

Amanda aims to create a warm, respectful, and supportive experience for every visitor. By using this website or placing an order, you agree to these terms.

If anything feels unclear, you are always welcome to reach out.

2. About This Website

This website is owned and operated by Amanda Waring. It provides products, services, and information related to Amanda’s work.

All content is offered with care and positive intention, but it is for general information only. It should not be taken as legal, medical, therapeutic, or financial advice.

3. Using This Website

You are warmly invited to use this website for personal, non-commercial purposes.

Please do not:

  • Use the website in a way that causes harm or disrupts others’ experience

  • Attempt to access areas not intended for public use

  • Copy or reproduce content without permission

  • Use the site for unlawful or harmful purposes

Amanda reserves the right to restrict access if the site is used inappropriately.

4. Products & Description

Amanda aims to ensure all product descriptions, images, and details are accurate and up-to-date.

However, she cannot guarantee that:

  • Colours will appear exactly the same on all screens

  • All information is always complete or current

  • Stock levels are always accurate

If something needs correcting, Amanda will update it as soon as possible.

5. Pricing

All prices are shown in GBP (£) unless stated otherwise.

Prices may change occasionally, but the price shown at checkout is the price you will pay.

If an error occurs with pricing, Amanda will contact you before processing your order.

6. Placing an Order

When you place an order, you will receive an email confirming that it has been received.

Your order is accepted once it has been processed and dispatched.

Amanda reserves the right to decline or cancel an order if:

  • The item is out of stock

  • There is an issue with payment

  • There is an error in the product information

If this happens, you will be contacted with clarity and care.

7. Payments

Payments are processed securely through Shopify’s trusted payment partners.

Accepted payment methods may include:

  • Credit or debit card

  • PayPal

  • Shopify Payments

  • Other methods shown at checkout

Your payment information is encrypted and never shared with Amanda directly.

8. Shipping

Details about delivery times, shipping costs, and tracking can be found in the Shipping Policy.

Amanda aims to dispatch all orders with care and efficiency.

9. Refunds & Returns

If something isn’t right, Amanda will always do her best to resolve it.

Full details about refunds, returns, and exchanges can be found in the Refunds & Returns Policy.

10. Intellectual Property

All content on this website - including text, images, videos, graphics, and branding - is owned by or licensed to Amanda.

You may not:

  • Copy or reproduce content

  • Use content for commercial purposes

  • Claim the content as your own

If you wish to use any content, please contact Amanda for permission.

11. Privacy & Cookies

Your privacy matters deeply.

Details about how your information is collected and used can be found in the:

  • Privacy Policy

  • Cookie Policy

These documents explain your rights and how your information is cared for.

12. Limitation of Liability

To the fullest extent permitted by law, Amanda is not responsible for:

  • Losses arising from your use of the website

  • Reliance on information provided on the site

  • Issues caused by third-party services or external links

This website is offered in good faith, with the intention of supporting and informing visitors.

13. Changes to These Terms

These Terms & Conditions may be updated occasionally to reflect new laws or improvements to the website.

The latest version will always be available on this page.

14. Contact

If you have any questions about these terms or need reassurance, you can contact:

Email: welcome@theheartofcare.co.uk
Address: Becketts Tripp Hill, Fittleworth, West Sussex, RH20 1ER

Amanda aims to respond with warmth, clarity, and care.